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PATIENT INFO

NEW PATIENT INFO

ON ARRIVAL

Please arrive 10 mins early & fill the new patient registration form available at reception counter prior to your first consult. Our reception area is shared with other health practitioners. Please take a seat in reception & we will be with you shortly.

There is no need to confirm your appointment or arrival as your physio may be with other patients & your scheduled appointment is reserved especially for you.

We will meet you at reception at the start of your appointment. But do let us know are running more the 5 mins late via sms. The rest room is available at the end of the hallway.

WHAT TO WEAR

Loose fitting clothing is better suited to physiotherapy treatment sessions as you may need to undress or perform exercise. Tight fitting clothing is best avoided for the treatment session, you are welcome to change in our bathroom prior to your visit or the treatment room. We suggest avoiding restrictive clothing especially if you have an acute injury with pain, swelling or inflammation, as removing clothing may aggravate your complaint prior or post treatment. e.g. skinny jeans


 

REFERRAL LETTERS

Physios are primary health providers and referral letters are not required to make appointments. If you are a cardiorespiratory patient or are post operative from a recent surgery, please read the information we require to enable better provision of our services.

DIAGNOSTIC IMAGING

Please bring all medical reports from any diagnostic imaging or investigations that is relevant to your complaint to your initial appointment. Due to privacy laws patients will need to request these from their medical center or Specialist as we can not request them. Please bring a copy or request reports be faxed to our clinic eg. MRI, Xray, CT Scan, Dexa Scans, Spirometry, etc

Should you require further investigation related to your complaint, we can discuss the options and refer you directly for diagnostic imaging.

sICK OR UNWELL?

We ask all patients who are sick, unwell with cold, influenza virus or gastro to rest and return when you are fully recovered. We have patients who are critically unwell, immune compromised & post operative who may be adversely affected. As health providers we provide treatment to many patients and also do not wish to be infected.




POLICY INFO

CANCELLATION POLICY

Your appointment is scheduled especially for you, we do not double book patients or treat multiple patients at the same time. In making the booking you are agreeing to attend at your scheduled appointment time. If you are running more than 5 mins late please sms us.

In the case of failure to attend, or late cancellations with less than 24 hours (or Friday when a Monday appointment is scheduled) you will be charged the full fee plus any any collection costs incurred.

You can rebook or cancel using the booking link in your confirmation email up to 24 hours prior to your appointment after which time the link becomes inactive and you will need to sms or phone the clinic.

We appreciate as much notice as possible to enable other patients who are on waitlists or who may require urgent care an opportunity to receive treatment.

Waivers in emergency situations are at the discretion of your practitioner. We apply this policy to all patients equally across the board in fairness to everyone. In scheduling your appointment via phone or online booking you agree to accept our terms & conditions.


PRIVACY

We respect the privacy of your health information and will not disclose your information to third parties without your prior written consent. If you are happy for us to contact other health providers such as your GP, specialist and, or any third parties such as TAC & Workcover please indicate this on our new patient registration form.


DISCLAIMER

We are unable to diagnose your complaint or provided treatment advice over the phone or via email. Please book an initial assessment consultation to discuss your complaint.


BOOKING REMINDERS

We provide email confirmations and sms appointment reminders as a courtesy, we cannot guarantee these so please make a note of your appointment time and contact us if you have not received your appointment confirmation.

 

STORAGE OF PERSONAL INFO

Our clinic uses Cliniko Patient Management System with SSL Security (HTTPS) to store patient information used in clinical notes, scheduling appointments & generate tax invoices, also sending/receiving all booking confirmations whether by email or sms. Patient information is confidential, private & is for the purpose of physiotherapy services only. We do not send unsolicited emails or share your info without your permission.


WEBSITE COOKIE POLICY

CLINIKO PATIENT MANAGEMENT SYSTEM

Online bookings are embedded onto our website using Cliniko, our patient management system with SSL security.

PHYSITRACK

PhysiApp is an free app made available to patients through our clinic subscription to provide our patients with tailored exercise prescription with content, exercise videos, track patient progress, pain levels if needed, administer outcome measures which are physio based questionnaires related to your complaint and used as baseline measure at the start, middle and end of your treatment program. Physiapp collects information such as tracking analytics to enable your physiotherapist to monitor your exercise progress & tailor your exercise prescription. You will need to agree to the Physiapp cookie policy on downloading the free link to access your program before this service can be utilized.

MEDIPASS

We are registered health providers with HICAPS GO & MEDIPASS for health claim funding. Medipass has an integration with cliniko for payments via Medipass.

HEALTH ENGINE

Our practice subscribes to Health Engine, patients who book appointments through Health Engine, have their booking analytics tracked to provide information about booking requests related to our physiotherapy services. No personal information is shared to additional parties.

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